Where are your products made?
Our swimwear products are handmade with care in Bali, Indonesia. We use the finest quality Italian Xtra Life Lycra material that is double layered to create high-quality swimwear that is both stylish and durable. We take pride in working with skilled artisans who use special techniques to craft each piece, ensuring that every detail is just right. We source our materials from trusted suppliers and work closely with our production team to ensure that each piece meets our standards for excellence. We believe in supporting ethical and sustainable practices throughout our supply chain, and we are committed to creating swimwear that not only looks good but also feels good to wear.
How should I take care of my swimsuit?
To keep your swimsuit looking fresh and new for longer, we recommend following these simple steps:
- Hand wash your swimsuit in cold water and rinse thoroughly with cold water, especially if sunscreen is worn. Avoid using hot water or detergents, as these can damage the material.
- Lay your swimsuit flat out of direct sunlight to dry. Avoid hanging it up, as this can stretch out the fabric.
- After leaving the beach, make sure to remove any sand from your swimsuit, as this can dry out the fabric over time.
- Store your swimsuit in a dry place with good air circulation, to prevent moisture from building up in the fabric.
- Avoid leaving your swimsuit in direct sunlight, as this can cause the color to fade and damage the material.
- Do not iron your swimsuit or use any bleach or fabric softeners.
- If your swimsuit has a zipper, we recommend rinsing it thoroughly and avoiding leaving it with saltwater or sand on it.
By following these tips, you can help extend the life of your swimsuit and keep it looking its best for many swim seasons to come.
Why are your products special?
At Elisse Swim, we believe that swimwear is more than just something you wear to the beach or pool. It's an expression of your personality, your style, and your unique sense of adventure. That's why we've created a collection of swimwear that is as special as you are.
Our products are designed with the modern woman in mind - someone who values quality, comfort, and style. We use only the finest materials, including Italian Xtra Life Lycra, which is double-layered to ensure maximum durability and support. Our swimwear is handmade in Bali by skilled artisans, who use special techniques to create unique and beautiful pieces that you won't find anywhere else.
But what really sets our products apart is the attention to detail that goes into every piece. From the intricate patterns to the flattering cuts, we've thought of everything to make sure that you look and feel your best. We believe that swimwear should be empowering and confidence-boosting, which is why we've designed our collection to flatter a range of body types and sizes.
So whether you're lounging by the pool, catching waves at the beach, or exploring a new destination, you can trust that our swimwear will have you looking and feeling your best. Join the Elisse Swim community today and experience the magic for yourself!
How long will the shipping take?
At Elisse Swim, we understand that when you order something online, you want it as soon as possible. That's why we try our best to ship your order out to you as quickly as we can.
Our standard shipping time is normally around 5-10 days, but please note that because our pieces are handmade, it can take up to 12 days for your order to arrive. In addition, we have a processing time of + 48 hours. During high demand periods, such as holidays or sales, shipping times may be longer and can take up to 14 days.
We work with trusted shipping partners to ensure that your order arrives safely and on time. You will receive a tracking number once your order has shipped, so you can keep an eye on its progress.
If you have any questions about your order or need it by a specific date, please don't hesitate to reach out to our customer service team. We're always happy to help and will do our best to accommodate your needs. Thank you for your patience and understanding as we work to get your beautiful, handmade swimwear to you as soon as possible!
How much does shipping cost?
Shipping costs vary depending on your location and order quantity. Above $120 all the shipping is free. You can see the exact shipping costs for your order during the checkout process.
Will I have to pay any additional duties and taxes?
As an international brand, Elisse Swim ships to customers all around the world. Please note that you will be responsible for any import duties, customs fees, and taxes that may be imposed by the country your order is being shipped to. These charges are usually due at the point of, or after delivery.
It's important to keep in mind that Elisse Swim has no control over these charges, and we cannot advise you on the exact cost as it may vary depending on the country. Please contact your local customs office for more information and to determine the applicable charges for your order.
Please note that Elisse Swim does not add any additional fees for customs or duties to your order, so you can be confident that you are paying only for your beautiful swimwear. If you have any further questions about shipping or customs fees, please feel free to reach out to our customer service team. We are always happy to help!
Where do you ship to?
We ship worldwide! Wherever you are, we want to bring our beautiful swimwear to you. Please note that shipping times and charges may vary depending on your location.
Can I change my shipping address after I've placed my order?
We will do our best to accommodate any changes to your shipping address, but please note that once an order has been shipped, we cannot make any changes to the address. If you need to update your shipping address, please contact our customer service team as soon as possible and we will do our best to assist you.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also accept payments through PayPal. You can select your preferred payment method during the checkout process.
Is it safe to use my credit card on your website?
Absolutely! We take your security very seriously and use industry-standard SSL encryption to protect your personal and payment information. This means that your information is encrypted and secure during transmission and cannot be intercepted by a third party. We also never store your payment information on our servers.
Can I change or cancel my order after I've paid?
We start processing your order as soon as we receive it, so we cannot guarantee that changes or cancellations will be possible. However, if you need to make a change to your order, please contact our customer service team as soon as possible and we will do our best to assist you.
How do I organize a return?
Simply email us at info@elisseswim.com within 14 days of receiving your swimsuit and we'll provide you with all the necessary details.
Please note that we cannot be held responsible for any loss of the returned item, so we highly recommend using a registered postal service for returns and keeping a record of the tracking details.
Can I return an item I purchased on sale?
We want you to love your new swimsuit, so all sale items are eligible for exchange for a different size or style. If you need help with sizing, please don't hesitate to contact us via our website chat, DM us on Instagram @elisseswim, or send an email toinfo@elisseswim.com.
How long does it take for my return to be processed?
Once we receive your returned item, please allow up to 5 business days for your return to be processed. We will send you an email notification once your return has been processed and your refund or exchange has been issued. Please note that it may take an additional 5-10 business days for the funds to reflect in your account depending on your bank's processing times.
Can't find what you're looking for?
Send us an email to tell us what's up and someone from our Customer Service team will get back to you as soon as possible. Be sure to include your order number (if you have one).
Please email us at info@elisseswim.com
Other inquiries? Let's chat.
Please email us at info@elisseswim.com